Hampton By Hilton
Micron Communications, has been appointed by hotel operator and franchise company , Total Hotel Solutions, to supply and install an integrated telephone system at the UK’s first Hampton by Hilton™, which opens in Corby, Northamptonshire in March. The 88-room new-build hotel is located at Rockingham Leisure Park on the outskirts of Corby.
“Micron interpreted our system requirement brief very well and came up with a well-adapted plan that meets the exacting standards of this new brand,” says Richard Lee, general manager at the Hampton by Hilton.
“Not only were they very competitive but they also showed great enthusiasm for the project and we have received excellent service throughout the development.”
Originally established to operate franchised hotels three years ago, Total Hotel Solutions has since grown through the outsourcing of housekeeping and catering services to around 45 branded and independent hotels across the UK. The Hampton by Hilton Corby is the group’s first wholly managed and operated property.
“Being a new-build hotel, one of the challenges we faced was to secure permanent telephone numbers months in advance of the telephone lines being installed, to enable Hotel Solutions to start marketing the hotel,” says Jake Scannell, director, Micron Communications.
Micron Installed a Mitel 3300 IP telephony switch servicing the 88 rooms and various administration extensions as well as the Gym. All the IP telephones use the Mitel cordless handsets allowing staff to roam freely around their work stations. Tiger call management software was installed to interface between the Mitel and OnQ PMS system seamlessly intergrating call traffic and the voice messaging system.
