Butterfly Hotels
Introduction
Butterfly Hotels is a company which specialises in the acquisition of underperforming hotels with the objective of reversing their fortunes and developing them into prosperous and successful sites in a very short time scale. Using franchised brand names best suited to the particular location, the Butterfly chain operates through central England from Bury St Edmunds to Birmingham and as far south as Stevenage.Problem
Butterfly Hotels acquires sites which are already operational in some capacity. Very often new sites are using out of date and antiquated systems and services. This can make the operation of managing accounts and services very time consuming and inefficient for Butterfly Hotels purely due to the number of different vendors they have to deal with from their centrally located head office.Solution
In February 2007 MicronTALK began taking over the call and line rental services for the Butterfly Hotels Group, the objective being for head office to have one point of contact for calls and line rentals at all sites. Because every site was using a different provider, the task of bringing it all together was fraught with possible problems which could potentially be service affecting. Micron took the decision to project manage the takeover on a daily basis from initial provision to completion and billing to ensure that nothing slipped through the net.Conclusion
After 6 weeks of negotiations with various carriers and service providers, Butterfly Hotels group now receive one bill on a monthly basis for all calls and line rentals. Bills are supplied in hard copies with itemisations and graphical call breakdowns sent by email to minimise paperwork and streamline the administering of the crucial part of the Butterfly Hotels operation."To take over the services for such a large group so heavily dependant on it's phone lines was one fraught with difficulties. We were absolutely confident from day one that we had the resources in place to handle such a transfer. The fact that after only 6 weeks we have completed the project successfully gives a great sense of achievement for all involved". Jonny White, MicronTALK
For further information Visit www.butterflyhotels.co.uk
